πŸ”„ Refunds & Returns Policy

Effective Date: June 22, 2025
Website: www.verlagoods.com
Contact: info@verlagoods.com | +1 615 997 85 73

πŸ“¦ 1. Our Promise

We want you to love what you ordered β€” but if something isn’t right, we’re here to help.
Our return policy covers most items within 30 days of delivery.


βœ… 2. Eligibility for Returns

You may request a return if:

  • Your item is unused and in original condition

  • It's within 30 days from the delivery date

  • You have proof of purchase (order number or receipt)

Some exclusions apply (see below).


🚫 3. Items Not Eligible for Return

Unfortunately, we cannot accept returns on:

  • Used or damaged items (unless they arrived defective)

  • Final sale or clearance items

  • Beauty or personal care products that have been opened

  • Customized or special-order items


πŸ’° 4. Refund Process

Once we receive and inspect your return, we’ll notify you via email.

If approved, your refund will be processed back to your original payment method within 3–5 business days.
Shipping costs (original and return) are non-refundable, unless we made a mistake or sent a faulty item.

βœ‰οΈ 5. How to Start a Return

To request a return, please email:

πŸ“§ info@verlagoods.com
Include your order number, a brief explanation, and (if applicable) photos of the item.

We’ll respond within 1–2 business days with next steps.


πŸ” 6. Exchanges

We do not offer direct exchanges.
If you'd like to switch an item, simply return it and place a new order for the desired product. This ensures the fastest service.


πŸ“¦ 7. What if my item arrived damaged or incorrect?

Oh no! 😟
If your order is damaged or not what you expected, let us know right away.
Send a photo and your order number to info@verlagoods.com, and we’ll make it right β€” with a refund, replacement, or store credit.


🌍 8. International Orders

Currently, we only ship within the U.S. Returns from other countries are not supported at this time.


πŸ“ 9. Still Have Questions?

We’re here to help!
πŸ“§ Email: info@verlagoods.com
πŸ“ž Phone: +1 615 997 85 73