❓ Frequently Asked Questions (FAQ)

🛍️ How do I place an order?
Just click "Add to Cart," go to checkout, and follow the prompts. It's that simple!
💬 Can I order without creating an account?
Yes! You can check out as a guest. But creating an account helps track your orders more easily.
🛒 Can I save items in my cart for later?
Yes, but cart items are not reserved. We recommend checking out soon to avoid sell-outs.
🎁 Can I send an order as a gift?
Absolutely! Just add the recipient’s address at checkout. Let us know if you'd like to include a note!
📦 Can I add or remove items after placing an order?
If your order hasn't shipped yet — yes. Email us ASAP at info@verlagoods.com.

🚚 How long does shipping take?
We process orders in 1–2 business days. Delivery typically takes 3–7 business days.
🌎 Do you ship internationally?
Currently, we ship within the U.S. only — but stay tuned for updates!
🧾 Will I receive a tracking number?
Yes — we’ll email you as soon as your order ships.
🚫 What happens if I entered the wrong address?
Let us know immediately. If the order hasn’t shipped, we can fix it.
📬 My order hasn’t arrived yet — what should I do?
Check your tracking link. Still unsure? Contact us and we’ll look into it.

🔄 What’s your return policy?
30 days from delivery, unused and in original condition.
📥 How do I start a return?
Just email us at info@verlagoods.com with your order number.
💸 Do you offer free returns?
At the moment, return shipping is the customer’s responsibility unless the item is faulty.
🔁 Can I exchange an item?
We recommend returning the item and placing a new order to ensure fast processing.
⏳ How long do refunds take?
Usually 3–5 business days after we receive your returned item.

💳 What payment methods do you accept?
All major credit/debit cards, PayPal, and other secure checkout options.
🔐 Is your payment system secure?
Yes — we use industry-standard encryption to protect your data.
🧾 Can I get a receipt or invoice?
Yes! It’s emailed automatically with your order confirmation.
⚠️ Why was my payment declined?
Please check your card details or try a different method. Still stuck? Contact your bank or reach out to us.
🎫 Do you offer discount codes?
Sometimes! Sign up for our newsletter to be the first to know.

🔍 How do I find product details or measurements?
All available specs are listed on the product page. Still have questions? Email us!
🧼 How do I clean or care for my product?
Most products come with care instructions. Need help? We’ll gladly send tips!
🧰 What if a product is missing parts or arrived damaged?
Contact us right away — we’ll fix it or replace it, no worries.
🌿 Are your materials sustainable or eco-friendly?
We’re always working to add more eco-conscious options. Check product pages for details.
💡 Can I suggest a product or category?
Yes, we love hearing from customers! Send your ideas to info@verlagoods.com

🔑 How do I create an account?
Click the profile icon on our homepage or during checkout.
🔒 Is my personal information safe with you?
Yes — we never sell or share your data. Your privacy is a top priority.
📨 How can I unsubscribe from marketing emails?
Each email has an "unsubscribe" link at the bottom — one click and you’re out.
🛠️ How do I update my shipping or payment info?
Log in to your account and go to your profile settings.
🙋 I still have questions. How do I contact you?
We’re here to help!
📧 Email: info@verlagoods.com
📞 Phone: +1 615 997 85 73